Privacy Policy

Effective Date: January 1, 2025  |  Last Updated: January 1, 2025

SnapShip LLC ("SnapShip," "we," "us," or "our") is committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our shipping services.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Information You Provide

  • Name, email address, and phone number (via our contact form)
  • Shipping addresses and delivery preferences
  • Business name and account details
  • Any additional information you include in messages to us

Information Collected Automatically

  • IP address, browser type, and operating system
  • Pages visited, time spent on site, and referring URLs
  • Device identifiers and general location data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To process and fulfill shipping label orders
  • To send transactional communications related to your account or orders
  • To improve and optimize our website and services
  • To detect, prevent, and address fraud or technical issues
  • To comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our website and services (e.g., Formspree for form processing, shipping carriers for label fulfillment)
  • Carrier Partners: With UPS, FedEx, USPS, and other carriers as necessary to generate and fulfill shipping labels
  • Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of SnapShip, our users, or the public
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

4. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for up to 24 months. You may request deletion of your data at any time.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information
  • Opt out of certain data processing activities
  • Request a portable copy of your data

To exercise any of these rights, please contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: